top of page

Frequently Asked Questions

Because we are not your usual run of the mill nonprofit thrift store, we understand that you may have some questions for us...

FAQ

Question: Are you a nonprofit?  Who owns this store?

         Answer: Hope Nuevo is an IRS registered 501(c)(3) public benefit nonprofit organization approved as of January of 2024.  No one person owns the store since a nonprofit's profit is designed to be used solely for the stated mission of the organization as reported to the IRS.

​

Question:  Where did the name Hope Nuevo come from?

        Answer: Hope Nuevo (New) is what we believe that all people need to make it in life, especially those who are struggling with food, shelter, finances, and difficult family situations.  We aim to offer people new Hope starting with how we treat them, the essentials that we offer for free and the sincere long term relationships we offer.

​

Question: What is your pricing structure or objective?

         Answer: We have a 2 tier pricing system.  First tier is a low priced system for all essential items such as basic clothing, shoes, and essential household good and electronics.  This is designed to fit the needs of our low-income customers and usually below Goodwill prices.  Our second tier prices are designed to help Hope Nuevo make the most money possible from our generous donations.  These higher priced items are non-essential goods such as name brand/fashionable clothing, home decor, collectables, electronics and jewelry.  These items are priced below online used prices of identical or very similar items.

​

Question:  Do you have paid employees or do you only have volunteers?

         Answer: We are staffed by a paid store manager and some paid interns.  The rest of our staff are volunteers.

​

Question: Does your Managers and Directors get paid?

          Answer: Our store manager is a paid part-time staff.  Our directors and leaders are all volunteers.

​

Question: What kind of donations do you accept. Or what do you not accept?

          Answer: In general, we accept all items other than furniture, baby items, large bedding; intimates (like underwear and PJs) .  We do accept clean blankets, new socks/underwear, toiletries that we reserve for our homeless visitors.

​

Question: What do you do with donations you don't sell?

          Answer: We donate about 50% of our clothing and larger items to City Team Ministries for them to distribute for free through their many city wide programs.

            â€‹â€‹

Question: How do you help the homeless that visit your store?

           Answer: We welcome the homeless at our store letting them know that we have a number of FREE items that we can share with them as long as they are essentials.  These items include basic clothing, toiletries, water bottles, adult diapers, water/food, socks/underwear, umbrellas, travel bags/suitcases.  We also offer assistance if they wish to consider participation in City Team Ministries Recovery Programs.

​​​

Question: Do you have a fitting room in the store?  Why not?

            Answer: We don't have enough space in our store for a fitting room.  Since we are staff mostly by volunteers, we do not have enough manpower to take care of a fitting room and making sure that it is always safe and clean.

​​​

Question: What is your return policy?

             Answers: All items sold are in AS-IS condition and no returns or exchanges are allowed once you leave the store.  We make every effort to test all of our electronics and other items before they are sold on the sales floor.

​​​

Question: What kind of volunteers are you looking for?

             Answer: Our number 1 requirement and only main requirement for volunteering at our store is the willingness to engage with our homeless visitors and the willingness to be kind to them and help them as with the things we have reserved for them.  We will train volunteers on all other remaining operational work at our store 

​

Get in Touch

1188 North Capitol Ave

San Jose, CA 95132

408-759-4278

  • Facebook
  • Instagram

Thanks for submitting!

bottom of page